For a multi-national software development company, we have provided content engineering and maintenance services, and helped with the Agile transformation of documentation processes. Product documentation is currently state-of-the-art both in terms of processes and tooling.
We helped top management to recognize that marketing, sales, and support content was completely disconnected from product documentation. Potential buyers, existing customers, and internal support were exposed to different terminologies, non-searchable and often stale content.
Through our solutions, we are helping to establish the necessary connections and adjust the processes for product documentation to be used as a core for content development in other business functions.
As a result, content experience from pre-purchase to active customers is more harmonized. CX and sales are improved.
Feel free to contact us with your interest or questions!
