Process Descriptions

Process descriptions

Process descriptions synchronized with the company’s values, consistent and with the necessary depth, promote efficient and value-oriented operation.

Problem:

Proper process documentation is a key requirement for quality assurance and company management.

Incomplete process documentation can lead to stuttering, non-uniform quality processes.

Problems can also arise with ready-made process descriptions:

Documents prepared for the introduction of a quality assurance system are typically difficult to use in everyday company operations.
Often, the completed process documentation describes the processes from the management’s point of view, so it is difficult for the employees performing the task to follow.
Process descriptions are not updated, their content becomes outdated and does not follow current processes.
If the language of the documents is not aligned with the company’s values and priorities, it is more difficult for employees to identify with what is written.
Complex processes are difficult to follow without a suitable illustration.

Solution:

Just as high-quality product documentation enhances the user experience, well-written process descriptions support company culture and company operations. After all, for example, one of the most important orientation points for a newly hired colleague during training is the process documentation provided.

We help you apply the agile approach to process descriptions – instead of over-regulated, over-detailed documentation, we help you focus on the essence. In addition to brevity, we support comprehensibility by using uniform company language (by developing it if necessary).

We help you formulate the content in such a way that it optimally supports the work of the colleagues performing the task and those checking it. We organically display aspects of general business importance in the content, such as customer focus or efficiency.

We organize the process descriptions into a system and illustrate them with process diagrams. We help create the framework for regular updates – in addition to the direct benefits, the subsequent introduction of a process management system becomes much easier.

Would you like to learn more?

Feel free to contact us with your interest or questions!